ROLE
TIMELINE
TEAM
1 Chief Engineer
4 Engineers
TOOL
Figma
OVERVIEW
ChatDoc Master is a no-code, AI-powered chatbot builder. As it evolved into a business-facing product, the original admin panel which was designed for individual users, could not scale to meet enterprise needs. Internal admins faced limited visibility, flat user structures, and manual backend work for onboarding and chatbot deployment.
To address this, I worked with internal engineers who also served as admins to map a new system architecture and designed a scalable admin panel with organization-level onboarding, role-based access control, and secure chatbot deployment via iFrame tokens.
COMPANY
CPII specializes in developing NLP and speech technology applications.
OUTCOME
The new admin panel for ChatDoc Master was launched in July 2024 and is actively used by internal admins.
TAKEAWAYS
Working full-time in a fast-paced startup environment challenged me to grow not only as a designer, but also as a communicator and problem-solver.
By learning what tokens and iFrames mean and why they matter for security, I made informed design decisions that protect users and platform integrity. Moving forward, I will invest time early to understand key technical concepts to design solutions aligned with technical scope.
By deeply understanding how users, groups, and data interact within the backend architecture, I identified edge cases and complexities upfront. This clarity enabled me to design solutions that not only solve current needs but also scale smoothly as the business grows.
A big thank you to my team :)
